Dekada na ang Arta

The Anti-Red Tape Act (ARTA) celebrates its 10th year of implementation in June. As the ARTA lead implementer, the Civil Service Commission (CSC) enjoins all government agencies and the general public to join the fight against red tape and corruption.


When was ARTA implemented?

ARTA, or the Republic Act No. 9485 was signed last June 2, 2007 with the title “An Act to Improve Efficiency in the Delivery of Government Service to the Public by Reducing Bureaucratic Red Tape, Preventing Graft and Corruption, and Providing Penalties Therefor”.

CSC as the lead implementer

Section 16 of R.A. 0485 mandates the CSC, in coordination with the Development Academy of the Philippines, the Office of the Ombudsman, and the Presidential Anti-Graft Commission, to promulgate necessary rules and regulations to implement the Act.

CSC issued the Implementing Rules and Regulations of R.A. 9485 through CSC Resolution No. 081471 in 2008. 


The CSC encourages everyone to share their government frontline services on social media using the hashtag #KontraRedTape

The CSC will also launch various activities in the coming months to celebrate Dekada na ang ARTA.

For more information, log on to CSC website ( or Like CSC’s Facebook page.

CSC awards Seal of Excellence to 5 PhilHealth offices

The Civil Service Commission (CSC) lauded five Philippine Health Insurance Corporation (PhilHealth) Local Health Insurance Offices (LHIO) for earning Excellent ratings in the 2015 Anti-Red Tape Act Report Card Survey (ARTA RCS), and for passing the first and second phase validation of the Citizen Satisfaction Center—Seal of Excellence Award (CSC-SEA). CSC-SEA was conferred on the LHIOs last March 20, 2017 at the CSC Central Office.

LHIOs Caloocan City, Quezon City, and Rizal obtained “four-star CSC SEA” and received P25,000 cash prize each; while LHIOs Mandaluyong and Manila earned “five-star CSC SEA” and took home P100,000 each.
“The Citizen’s Satisfaction Center Seal of Excellence Award o CSC-SEA symbolizes the commitment of government offices of providing exemplary service to the citizenry.  Piling-pili ang nagagawaran ng CSC-SEA. The CSC made sure that only the best will be given due recognition,” CSC Commissioner Robert Martinez said in his opening message.

(view album here)

“We recognize the PhilHealth branches in the National Capital Region and Region 4 for having garnered the Citizen’s Satisfaction Center Seal of Excellence (CSC-SEA) Award. Their outstanding contribution to public service excellence is a testament to our collective efforts of cutting red tape and fixing in government culture,” said CSC Chairperson Alicia dela Rosa-Bala.

The conferment of the CSC-SEA is in accordance with the CSC Memorandum Circular No. 11, s. 2016 which provided more stringent guidelines for the said recognition. Aside from those who garner a score of 90-100%, which will be awarded the “five-star CSC-SEA” and PHP100,000 cash prize, CSC is  also recognizing those who got a score of 80-89% or the “four star    CSC-SEA”, and those with a score of 70-79% or the “three star CSC-SEA”.

Newly-appointed PhilHealth President and CEO Dr. Hildegardes C. Dineros also gave his congratulatory message to the awardees and reminded them to continue their pursuit of excellent public service. He also shared with officials and employees present the meaning of ARTA for PhilHealth to encourage more positive behavior toward ARTA compliance: Actions that are based on Righteousness, are Timely, and Appropriate.

With Dr. Dineros, representing PhilHealth were Vice President for Corporate Affairs Group Dr. Israel Francis Pargas, NCR Vice President Dennis S. Mas.

In her closing message, CSC Chairperson Bala also highlighted the 10th year of implementation of the ARTA—Dekada na ang ARTA. She also mentioned 10 things to celebrate in ARTA’s 10 years: gov’t agencies with Citizen’s Charter, No Noon Break   policy, special lanes for the elderly, pregnant women, and PWDs, shorter processing time, fewer documentary requirements, ease of doing business, establishment of the Contact Center ng Bayan,   Public Assistance and Complaints Desks, Anti-Fixer Campaign, participatory crafting of the Citizen’s Charter. She enjoined officials and employees to   continuously provide Filipinos with   excellent public service.


Change is here. Our environment continues to evolve. Despite the shifts and turns in technology, in frameworks and in mindsets, many leaders remain stifled by their old set ways.

Change is innately shapeless. It is triggered and influenced by numerous factors. While neutral, change bears positively and negatively on organizations.

For the past four years, the Public Sector Human Resource (HR) Symposium has explored the concept of change in the human resource management and organizational development. With HR’s transition from administrative and regulatory functionality to being an integral part of agency strategy, Human Resource Managers also need to level up their capability to actually shape change. They also need to address geo-social relations presented by ASEAN integration. 

One of the main thrusts of the 2017 Public Sector HR Symposium is shaping change in the context of ASEAN integration. The Philippines serves as the Chair for the ASEAN’s 50th year which will be celebrated with the theme “Partnering for Change, Engaging the World”. To complement ASEAN’s theme, the HR Symposium will highlight the need to shape change in various levels all the way to the ASEAN Community level.

This July, be part of a learning event that features local and international HR experts as they share concepts, perspectives, experiences and insight on change. Let us work together and enable each other to take the lead and shape change. 

Register here.